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We are dedicated to providing top tier product support. We have created guides, video tutorials, and FAQs to help you get the most out of your PhotoSphere
Learn how to set up your PhotoSphere and connect all your devices
How-to and troubleshooting for all apps and features of PhotoSphere
Watch video tutorials on everything from initial setup to working with each app
Get support for Tonfotos photo manager that is included with each PhotoSphere
Get support for Tonfotos photo manager that is included with each PhotoSphere
No, PhotoSphere is your own hardware device. All the apps are free to use with PhotoSphere.
No, we chose not to add Wi-Fi to PhotoSphere because it complicates the setup and is less reliable than a wired connection.
Not at all. PhotoSphere is more like a mini computer. It has a processor, ram, and file storage. It also has apps for iOS, Android, Windows, and Mac OS to automatically back up your photos and data and allow you to share with others.
For phones and tablets, it supports all photo and video formats your phone supports. For computers, it supports all files. Just tell PhotoSphere to back up a folder or drive on your computer and it will back up all files.
Yes, we have tested it with Plex and it works great.
Everyone has different storage needs. Rather than determining how many photos each size stores, it’s better to look at how many devices you need to back up and their capacities.
Phones can store from 128GB to 1TB of data. Multiply the number of phones you want to back up by the storage capacity to determine the size of PhotoSphere you need.
Computers have much larger storage capacities. You can look at how much space is used on your drives to determine your storage needs.
Add the space used on your computer(s) and the capacity of your phones, add some for room to grow, and you’ll have a good idea what size you need.
PhotoSphere plugs directly into your internet router or Wi-Fi extenders. Then, using the GetPhotoSphere phone app, it detects your PhotoSphere on your network.
Be sure to de-activate any VPN on your phone when connecting to PhotoSphere for the first time.
Also, sometimes, your Wi-Fi network is different than your main internet connection. Make sure your PhotoSphere is plugged into you Wi-Fi router so it and your phone are on the same network for initial setup.
You should only delete the photos off your phone if you have more than one copy. PhotoSphere is a backup solution. It shouldn’t contain the only copy of your photos.
If you want to have a second copy of your photos, you can create a copy of your backup from your PhotoSphere to your computer or an external USB drive.
Watch this video tutorial on how to create a backup of your backup so you can clear space from your phone: